Do:
- Identify the source of incoming water and if possible stop it or call a professional to handle it
- Turn off all electrical appliances and electronics in and around the affected area
- Remove excess water by mopping or blotting
- Remove or elevate furniture off wet areas to prevent permanent stains
- Prop up wet cushions
- Wipe water from wood furniture after removal of lamps and table top items
- Place aluminium or glass saucers under furniture legs when on wet carpet to prevent possible bleeding of dyes into the carpet below
- Remove valuable oil paintings and art objects to a safe, dry environment
- Empty out closet floors, including shoes and cardboard boxes that could cause staining
- Call our 24-hour emergency service number for assistance, 745-2666 or 1-888-853-9594 toll-free
Don’t:
- Turn on ceiling fixtures if the ceiling is wet and stay away from sagging ceilings
- Pull up the carpet and pad – this could cause permanent damage
- Leave books and other materials containing water-soluble dyes on wet carpets
- Sttempt to dry carpeting with an electric heater
- Turn up the heat above normal room temperature until our technicians have installed dehumidification equipment and evaluated the drying procedure