Your Personal Information:
We collect, use and disclose your personal information in order to provide you with the claims remediation services that you have requested or are contractually entitled to. In most cases, this information is provided to us through a third party, usually an insurance carrier. In order to provide you with claims remediation services, we use your personal information for the purposes of contacting you, communicating with you while the remediation is in process, communicating with the insurance carrier, collecting any fees that may be payable by you or the insurance carrier, and providing you with the appropriate warranty, should a warranty be applicable.
In some cases, it may be that the information we collect is supplemental to the information provided to us by any third party that has contracted with us (e.g. we may require personal information in addition to that which your insurance company has collected from you.) In such cases, it may be necessary to disclose any or all of this supplemental information to a third party in order to accurately communicate the scope of services that you require from us, such that the necessary work may be completed and we may be fully compensated for services rendered. Initially, the information is necessary in order to complete the work required, but may be retained for the purposes of providing an ongoing workmanship warranty.
By providing your broker, agent or insurance company with personal information, we consider that you have done so with the knowledge that it may be necessary from time to time for these parties to disclose any or all of this personal information to Superior Disaster Services Ltd. You may withdraw your consent for Superior Disaster Services Ltd. to communicate with your insurance carrier at any time, but in doing so, this may inhibit our ability to continue or complete any services that we have undertaken to provide to you. In such cases, the withdrawal of consent to communicate shall in no way limit our ability to be paid not only for services provided to date, but also for any other reasonable service that we have in turn committed to on your behalf.
Protecting Your Privacy:
Superior Disaster Services Ltd. and it’s divisions, Superior Cleaners and Superior Restoration and Contracting, undertake to keep your personal information in strict confidence. We have taken reasonable measures to do so, such as maintaining physical, electronic and procedural safeguards to protect your personal information from unauthorized access and distribution. These measures are reviewed from time to time and may be modified at our discretion in order to maintain this undertaking. Access to your personal information is restricted to those employees and sub-trades that are required to know the information in order to provide you with the services you have requested. Information is retained only as long as is necessary, or to meet any legal, regulatory, tax or bylaw requirements.
There are circumstances specific to the restoration contracting industry where we will disclose personal information in order to provide the services that you have requested. For example, information may be disclosed to a sub-contractor whom we have contracted to provide you with some or all of the services to be provided to you. We may disclose some or all of your information to a third party who has undertaken to audit the services that we provide or to audit our general business practices. Only the information that is necessary to complete such work will be disclosed.
If you have any questions about this privacy statement or the practices of Superior Disaster Services Ltd., please contact us.